Vacancy ref: SP1516
The role
An exciting opportunity to join our lettings team in Chelsea as a Client Accounts Coordinator to help the ongoing growth of the Lettings division.
Responsibilities
• Supporting the Lettings team to activate all renewals promptly without delay and new tenancies when necessary or required
• Check and approve all Landlord statements on a daily basis
• Sending Landlord statements when requested
• Become the first point of contact for financial queries within and outside the business and delicate matters where necessary
• Raise invoices and run regular reports on Landlord and Tenant Fees and chase where necessary
• Investigate and allocate all funds where necessary or required
• Post contractor invoices on RPS for approval
• Manage contractor statements and outstanding invoices
• Responsible for Credit Control and chasing any outstanding payments
• Approved daily payments when required
• Oversee all rent arrears procedures ensuring correct Lettings legislation is followed and fully compliant
• Offering clients advice on all/any rental arrears matters in regards to serving legal notices or seek advice from Head of Tenancy Management
• Sending contractor invoices to clients on demand
• Insure Touchstone have raised and sent invoices out for split commission payments
• Approve all deposit returns promptly within 24 hours
• Become the business point of contact with Touchstone and attend quarterly meetings to help manage the relationship
• Chase payments owed to the company for split commissions
• Sign off all split commission invoices owed by the company and send to Accounts Payable for payment
• Check all renewal fees, rent demands and charges are correct prior to a renewal starting
• Where deemed necessary to seek legal advice from our internal legal department or independent solicitors for specialist advice
• Creating new systems and process to manage the daily task effectively and efficiently
• Consulting and update Head of Tenancy Management and Lettings Office Head where necessary
• When required, welcoming visitors and dealing with as appropriate
• Attending Lettings and team meetings
• Notifying Head of Tenancy Management of any potential property issues
• Supporting and assist the team on the daily running the portfolio in the absence of other team members
• Carry out property visits where necessary or required
• Maintaining paperless filing system – ensuring accurate and up to date.
• Keeping databases up to date including RPS
• Proactively maintaining own legal knowledge and comply with all Lettings legislation
• Ensuring the necessary processes and procedures are in place to support compliance
• Ensuring accurate data entry and any missing data is obtained and incorrect data corrected
• Keeping fully compliant with up to date lettings legislation and best practice procedures referring to Team Manager as necessary
Key Skills
• Prior experience in a lettings administration role
• Excellent communication skills
• Customer-focused with commitment to maintaining excellent service standards at all times
• Organised and systematic - able to prioritise workloads
• Ability to follow processes with good data entry and accuracy
• A smart appearance and professional approach is essential
• Team Player
Person specification
Qualifications:
• Educated to GCSE level or equivalent as a minimum
We are proud to offer award-winning benefits to support and reward our employees:
• Health & Leisure: 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
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BNP Paribas Real Estate HQ, 5 Aldermanbury Square
View OfficeWe celebrate diversity and support all our people to reach their potential, find fulfilment at work and use all their diverse ideas and skillsets to deliver for our clients now, and every day.
We are building an inclusive culture so that we offer a supportive workplace that drives innovation, creativity and results.
We take discrimination very seriously as an organisation, if you want to raise any concerns of discrimination or issues, please email hr.uk@realestate.bnpparibas
Our employee networks
We want to make a career at Strutt & Parker a fulfilling and enriching experience for people from all backgrounds.
We are committed breaking down barriers are driving positive change within our own organisation and our sector. We know that the only way to affect change is to act and we promise to take action.
To find out how we are making improvements towards building a more diverse workforce and an inclusive culture, download our combined Gender & Ethnicity Pay Report.
- 86% of employees feel that the company is an inclusive place to work at and supports diversity (gender, age, ethnic origins, disability, sexual orientation and identity)
- 80% of employees feel they are treated with respect
Community
We know how important it is to many of our employees to be able to give back to their communities by supporting charities through volunteering and fundraising.
Every member of staff has one day each year to volunteer, either through one of our events or in their local community, for a cause they are passionate about. For those raising funds, you may be eligible for BNP Paribas’ matched funding which could see your charity fundraising pot topped up.
Employee Networks
Everybody at Strutt & Parker has access employee networks that are open to all, and we encourage all people to collaborate and connect with each other:
- MixCity - gender equality network
- Ability Network - raises awareness of disability related issues
- Early Careers Network - provides support to employees in the early stages of their careers, engaging them to feel more connected with the business as well as creating a sense of community
- Pride - creating a supportive working environment where colleagues, customers and clients from the LGBT+ community feel safe, respected and valued by all
- Multicultural - focuses on creating an inclusive environment by recognizing and celebrating the diverse cultures and traditions of our workforce
- Parents & Carers - helps create an effective support infrastructure to working families