The role
We are seeking a proactive and organised Portfolio Administrator to join our Yorkshire team based in our Harrogate and/or Northallerton offices. This is a key support role, focused on handling tenant maintenance requests, coordinating contractors and ensuring all repairs and property works are followed through to completion. You will be responsible for a portfolio of client properties, to ensure the effective management of the properties, tenants and contractors.
*Please note, whilst we expect this role to be a Monday-Friday commitment, we are open to this role being part-time i.e. with shortened hours on some/all days but with a minimum commitment of 30 hours per week, but will consider 25 hours for the right candidate.
Responsibilities
• “End to end” co-ordination of ad hoc property maintenance and repairs.
• Monitoring of Property Management system to ensure timely delivery of routine compliance works on let property.
• This will require the candidate to;
o Obtaining quotes and relevant documentation from contractors
o Use Property Management system to maintain accurate record of work orders, communications and invoices
o Scheduling of works and liaison with stakeholders e.g. tenants
o Ensure repairs and maintenance and undertaken in accordance with Health & Safety Regulations
o Follow up to ensure timely and satisfactory completion
o Cross-checking of invoices
o Update Property Management system to ensure completion of compliance tasks and recurring reminders appropriately diarised.
• Collation of tenancy documentation including drafting tenancy agreements and create new entries and/or updating portfolio and property details on the Property Management system
• Managing utility contracts and internal recharging
• Assisting with the landlord and tenant relationships for existing clients including general property administration
Person specification
• Ideally you will be ARLA qualified or willing to work towards this qualification
• IOSH qualified or willing to undertake IOSH training and any other required internal/external training
• Prior experience with residential lettings and/or rural property management
• Commercially astute, practically minded and hands on
• Have a good understanding of property, construction and repairs, including the working parts of property e.g. central heating systems, etc.
• Diligent, organised and process driven
• Conscientious, positive and team-minded with excellent people skills
• Proficient in MS Office (Word, Excel, Outlook, Teams)
• Must hold full, valid driving licence
We are proud to offer award-winning benefits to support and reward our employees:
• Health & Leisure: 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
• Financial: Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
Read moreHarrogate Estate Agents
Westgate House, Albert St
View OfficeWe celebrate diversity and support all our people to reach their potential, find fulfilment at work and use all their diverse ideas and skillsets to deliver for our clients now, and every day.
We are building an inclusive culture so that we offer a supportive workplace that drives innovation, creativity and results.
We take discrimination very seriously as an organisation, if you want to raise any concerns of discrimination or issues, please email hr.uk@realestate.bnpparibas
Our employee networks
We want to make a career at Strutt & Parker a fulfilling and enriching experience for people from all backgrounds.
We are committed breaking down barriers are driving positive change within our own organisation and our sector. We know that the only way to affect change is to act and we promise to take action.
To find out how we are making improvements towards building a more diverse workforce and an inclusive culture, download our combined Gender & Ethnicity Pay Report.
- 86% of employees feel that the company is an inclusive place to work at and supports diversity (gender, age, ethnic origins, disability, sexual orientation and identity)
- 80% of employees feel they are treated with respect
Community
We know how important it is to many of our employees to be able to give back to their communities by supporting charities through volunteering and fundraising.
Every member of staff has one day each year to volunteer, either through one of our events or in their local community, for a cause they are passionate about. For those raising funds, you may be eligible for BNP Paribas’ matched funding which could see your charity fundraising pot topped up.
Employee Networks
Everybody at Strutt & Parker has access employee networks that are open to all, and we encourage all people to collaborate and connect with each other:
- MixCity - gender equality network
- Ability Network - raises awareness of disability related issues
- Early Careers Network - provides support to employees in the early stages of their careers, engaging them to feel more connected with the business as well as creating a sense of community
- Pride - creating a supportive working environment where colleagues, customers and clients from the LGBT+ community feel safe, respected and valued by all
- Multicultural - focuses on creating an inclusive environment by recognizing and celebrating the diverse cultures and traditions of our workforce
- Parents & Carers - helps create an effective support infrastructure to working families